Policies

Woman Owned Company & Workers Rights

Your purchase goes directly to support the livelihood of the people who are producing, blending, packing and designing these products. InfuseMe LLC is a small woman-owned, artisan, independent company. We strive to buy, support, and promote only small individual artists and artisans, tea gardens, suppliers, designers and packaging. If at any time we hear reports that the tea pickers or workers in any industry are being exploited, Lisa discontinues her relationship with that company.

Shipping

InfuseMe LLC and Lisa Marie Artisan Tea, uses USPS for shipping. We are happy to cover the additional costs of shipping if the website underprices. If the shipping is less than quoted/charged, Lisa will refund the difference. We strive to provide free shipping when possible, but we are small business and these terms and prices may change from time to time. Generally we freshly pack and ship your product within 24–48 hours of receiving your order. Sometimes availability may affect your shipping time, as well as Postal Service issues; there for we cannot guarantee shipping within a certain time period. Thank you for your understanding.

Returns & Exchanges

RETURNS

At InfuseMe LLC, Lisa Marie Artisan Tea, your satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 703-328-5000 or by email: infusemelisa@gmail.com

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

We accept returns within 30 days of delivery. However, it at any time you are dissatisfied with your purchase, please email Lisa. If you are returning a non-food item, it must be unused and in original packaging to be eligible for a refund. If you received your item as a gift, we would be happy to give you store credit to use toward a future order.

In some cases we may ask you to return your product. Our physical address for returns is:

InfuseMe LLC Returns
PO Box 182
Senoia, GA 30276

Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and reason for the return in the package.

International returns

If you are an international customer please email infusemelisa@gmail.com for all questions regarding returns.

Wholesale Returns

If you are a wholesale customer please call 703-328-5000 for all questions regarding returns.

Recycle/Re-use/Compost

Lisa cares about the environment, your health and the health of our planet. Whenever possible, Infuseme LLC will reuse, recycle and compost packing items. This sometimes means you may receive a re-purposed box or packing materials. We strive to use biodegradable packaging when possible. We ALWAYS compost spent leaves and encourage you to do the same. Spent tea leaves make wonderful fertilizer when mixed into soil for strawberries and several vegetable/ fruit plants. Cold tea is also wonderful to sprinkle in the garden and pour onto some house plants, try watering your hibiscus plants for optimal blooms!

Website policies

SECTION 1—Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2—General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRIVACY POLICY

We respect your privacy above all else. At no time will Infuseme LLC or Lisa Marie Artisan Tea sell or share your information. Your credit cards are encrypted so your information is secure.